Widerrufsrecht
Return and Refund Policy
Last Updated: August 14, 2026
Thank you for shopping at hcmck.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the procedures for returns, withdrawals, refunds, damaged goods, and defective products.
This policy applies to purchases made through hcmck.shop and is intended for customers in Germany and other applicable European Union markets.
1. Statutory Right of Withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
For purchases of goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
If an order contains several products delivered separately, the withdrawal period begins on the day you receive the last product.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement.
You may contact us at:
Erik Hvid
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark
Email: support@hcmck.shop
Telephone: +45 53355670
Company Registration Number: 46615891
You may contact us by email or use the Model Withdrawal Form provided at the end of this policy.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the 14-day withdrawal period expires.
2. Returning Products After Withdrawal
After notifying us that you wish to withdraw from your purchase, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.
Unless we provide you with a different return address or return instructions, returns should be sent to:
Erik Hvid
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark
Before sending a return, we recommend contacting us at support@hcmck.shop so that we can provide the appropriate return instructions.
Please include your order number and sufficient information for us to identify your order.
3. Condition of Returned Products
You may inspect and handle a product to the extent necessary to establish its nature, characteristics, and functioning, in the same way that you would normally be permitted to examine a product in a physical store.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Where reasonably possible, please return the product with its original accessories, manuals, components, and packaging.
The absence of original packaging alone does not automatically remove your statutory withdrawal rights.
4. Return Shipping Costs
Our standard delivery to customers is free of charge.
If you exercise your statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, unless we have expressly agreed to cover those costs.
If a product is defective, damaged upon delivery, incorrect, or otherwise does not conform to the order, please contact us before returning it. Where required by applicable law, reasonable return costs for defective or incorrect goods will be borne by us.
We recommend using a trackable shipping method when returning products. Please retain your shipping receipt and tracking information until your return has been completed.
5. Refunds Following Withdrawal
If you validly withdraw from your purchase, we will reimburse payments received from you in accordance with applicable consumer law.
Because our standard shipping is free, there will normally be no standard outbound delivery charge to reimburse.
If you selected an optional delivery method that was more expensive than our standard delivery method, we are not required to reimburse the additional delivery costs beyond the cost of the least expensive standard delivery method offered by us.
Refunds will be made without undue delay and no later than 14 days after the date on which we receive your withdrawal notification.
We may withhold reimbursement until:
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we have received the returned goods; or
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you provide evidence that you have sent the goods back,
whichever occurs first, unless we have offered to collect the goods ourselves.
6. Cash on Delivery (COD) Refunds
We offer Cash on Delivery (COD) as a payment option.
Where an order was paid in cash upon delivery, it may not be technically possible to refund the amount using the identical physical payment method.
In such cases, we may ask you to provide appropriate reimbursement details, such as bank account information, and the refund may be made by bank transfer or another payment method expressly agreed between you and us.
You will not be charged an additional fee solely because an alternative refund method has been agreed.
For security reasons, please provide refund information only through our official customer service channel:
7. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is:
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damaged in transit;
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defective;
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different from the product ordered;
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missing essential components; or
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otherwise not in conformity with the purchase contract,
please contact us at support@hcmck.shop as soon as reasonably possible.
Please provide:
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your order number;
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a description of the problem; and
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photographs or videos where reasonably helpful to demonstrate the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
Your statutory rights relating to defective or non-conforming goods are separate from and are not limited by the 14-day withdrawal right described above.
8. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain categories of goods where an exception is permitted by applicable law, including, where relevant:
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goods made to the consumer's specifications or clearly personalised;
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goods that are liable to deteriorate or expire rapidly;
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sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;
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goods that, after delivery, are inseparably mixed with other items due to their nature; and
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other products or services for which applicable law provides an exception to the statutory right of withdrawal.
An exception will only be applied where permitted by applicable law.
9. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will try to stop the shipment where reasonably possible.
If the order has already been dispatched, you may still exercise your applicable statutory withdrawal rights after receiving the goods.
10. Refused Cash on Delivery Orders
If you no longer wish to receive a Cash on Delivery order, please contact us as soon as possible.
Where applicable, your statutory consumer rights remain unaffected.
Repeated unjustified refusal of orders may be reviewed for fraud prevention or abuse prevention purposes, but nothing in this section limits any mandatory rights available to consumers under applicable law.
11. Exchanges
If you would like to exchange a product, please contact us at support@hcmck.shop.
Depending on the circumstances, we may ask you to return the original product and place a new order.
This exchange procedure does not affect your statutory rights.
12. Refund Processing
Once a refund has been issued, the time required for the funds to appear in your account may depend on the bank or payment provider involved.
For Cash on Delivery orders refunded by bank transfer, processing may require appropriate banking information from the customer.
We will never charge a customer a refund-processing fee where doing so would conflict with applicable consumer law.
13. Model Withdrawal Form
If you wish to withdraw from your purchase, you may use the following form. Use of this form is not mandatory; you may also send us another clear statement expressing your decision to withdraw.
Model Withdrawal Form
To:
Erik Hvid
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark
Email: support@hcmck.shop
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Product(s): ______________________________
Order Number: ___________________________
Ordered on: ______________________________
Received on: _____________________________
Name of Consumer(s): ____________________
Address of Consumer(s): __________________
Signature of Consumer(s): ________________
(only if this form is submitted on paper)
Date: ___________________________________
14. Contact Information
If you have any questions about returns, refunds, withdrawal rights, or an order, please contact us:
Erik Hvid
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark
Website: hcmck.shop
Email: support@hcmck.shop
Telephone: +45 53355670
Company Registration Number: 46615891
15. Statutory Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights provided under German or European Union consumer protection law.
If any provision of this policy conflicts with mandatory applicable consumer protection law, the mandatory statutory provisions will prevail.