Shipping Policy

Shipping Policy

Last Updated: August 14, 2026

Thank you for shopping at hcmck.shop.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled when you purchase products from our Store.

The Store is operated by:

Erik Hvid
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark

Website: hcmck.shop
Email: support@hcmck.shop
Telephone: +45 53355670
Company Registration Number: 46615891

This Shipping Policy applies to orders placed through hcmck.shop, including orders delivered to customers in Germany.

1. Shipping Costs

We currently offer FREE STANDARD SHIPPING on eligible orders placed through hcmck.shop.

There is no standard shipping charge for customers where free shipping is displayed during checkout.

If any optional premium, express, or other paid delivery service is offered, the applicable additional cost will be clearly displayed before you submit your order.

No additional delivery charge will be added without being disclosed during the checkout process.

2. Shipping Destinations

We deliver to destinations made available during the checkout process.

Availability of delivery to a particular address may depend on:

  • the delivery location;

  • product availability;

  • carrier coverage;

  • logistical restrictions; and

  • other applicable delivery requirements.

If your address cannot be served, you may be unable to complete checkout or we will contact you as soon as reasonably possible after receiving your order.

3. Order Processing

After you place an order, we will process the order and prepare the products for shipment.

Processing may include:

  • order verification;

  • confirmation of delivery information;

  • stock verification;

  • preparation and packaging; and

  • handover to the applicable shipping carrier.

Orders are generally processed on business days.

Weekends and public holidays may affect processing and delivery schedules.

The estimated delivery information applicable to your order will be displayed through our Store, checkout, order confirmation, or other order communications where available.

4. Estimated Delivery Times

Delivery times shown on hcmck.shop, during checkout, or in your order confirmation are estimates unless a specific binding delivery date has been expressly agreed.

Actual delivery times may vary depending on factors such as:

  • destination;

  • carrier operations;

  • order volume;

  • public holidays;

  • weather conditions;

  • transportation disruptions;

  • incorrect or incomplete delivery information; or

  • other circumstances outside our reasonable control.

We will deliver orders within the period agreed with you and in accordance with applicable consumer protection law.

If there is a material delay affecting your order, please contact us at:

support@hcmck.shop

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders.

When you select Cash on Delivery:

  • you place your order through hcmck.shop;

  • your order is prepared and shipped to the delivery address provided;

  • payment is collected when the order is delivered, according to the available payment methods supported by the delivery provider; and

  • you should ensure that you or an authorized recipient is available to receive the parcel.

The exact payment options available at delivery may depend on the shipping carrier.

If cash payment is required, we recommend having the appropriate payment amount available when the parcel arrives.

6. COD Delivery Attempts

Please provide a valid telephone number and accurate delivery information when placing a Cash on Delivery order.

The carrier may contact you regarding delivery.

If delivery cannot be completed because:

  • nobody is available to receive the parcel;

  • the delivery address is incorrect or incomplete;

  • the recipient cannot be contacted; or

  • the parcel is refused,

the carrier may make another delivery attempt, hold the parcel for collection, or return it to us, depending on the carrier's procedures.

If you experience a delivery problem, please contact us at:

support@hcmck.shop

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your:

  • full name;

  • street and house number;

  • apartment or unit number, where applicable;

  • postal code;

  • city;

  • country;

  • telephone number; and

  • email address

before submitting your order.

If you discover an error after placing your order, please contact us immediately at:

support@hcmck.shop

We will try to correct the information before shipment where reasonably possible.

Once an order has been handed over to the carrier, it may no longer be possible to change the delivery address.

8. Order Confirmation

After placing an order, you may receive an order confirmation containing information about your purchase.

Please check your order details carefully.

If you believe that any information is incorrect, contact us as soon as possible at:

support@hcmck.shop

9. Shipment Confirmation and Tracking

Where tracking is available for your shipment, tracking information may be provided by:

  • email;

  • SMS;

  • the order status page; or

  • the applicable delivery carrier.

Tracking information may require some time to become active after the parcel has been handed over to the carrier.

Not all shipping methods necessarily provide real-time tracking.

10. Delivery

Orders will be delivered to the address provided when the order is placed.

Depending on the carrier and local delivery procedures, the parcel may be:

  • delivered directly to the recipient;

  • delivered to an authorized person;

  • left at an authorized delivery location;

  • redirected to a pickup point; or

  • handled according to the carrier's applicable delivery procedures.

For Cash on Delivery orders, additional carrier requirements may apply because payment must be collected at delivery.

11. Failed Delivery

If a delivery attempt is unsuccessful, the carrier may:

  • attempt redelivery;

  • provide instructions for collection;

  • hold the parcel at a pickup location; or

  • return the parcel to us.

Please follow the carrier's delivery instructions where applicable.

If you need assistance with an unsuccessful delivery, contact us at:

support@hcmck.shop

12. Refused Cash on Delivery Orders

If you no longer want your order, we recommend contacting us as soon as possible rather than simply refusing delivery.

Where applicable, consumers retain their statutory rights, including applicable withdrawal rights.

Nothing in this Shipping Policy limits mandatory consumer rights available under German or European Union law.

13. Delayed Orders

Although we aim to deliver orders within the estimated delivery period, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact:

support@hcmck.shop

and provide your order number.

We will investigate the shipment and provide information about the status of your order.

Where delivery is delayed beyond the period permitted under applicable consumer law, you retain all remedies and rights provided by applicable law.

14. Lost Parcels

If tracking information indicates a possible loss or if your parcel has not arrived within the expected delivery period, please contact us.

Please provide:

  • your name;

  • order number;

  • delivery address; and

  • any available tracking information.

We will investigate the matter with the applicable shipping provider.

Where the goods have not been delivered to you as required under applicable law, your statutory consumer rights remain unaffected.

15. Damaged Parcels

Please inspect your parcel and products after delivery.

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@hcmck.shop

When contacting us, please provide:

  • your order number;

  • a description of the damage; and

  • clear photographs of the product and packaging where reasonably helpful.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

Damage caused during transportation does not remove your statutory rights as a consumer.

16. Incorrect or Missing Products

If you receive:

  • the wrong product;

  • an incorrect quantity;

  • an incomplete order; or

  • an order with missing essential components,

please contact us at:

support@hcmck.shop

Please provide your order number and details of the issue so that we can investigate and provide an appropriate solution.

17. Risk During Delivery

For consumer orders, responsibility for the risk of loss or damage during transportation is determined in accordance with applicable mandatory consumer law.

Nothing in this Shipping Policy transfers transportation risk to the consumer earlier than permitted by applicable law.

18. Returns

Shipping procedures for returned products are governed by our Return and Refund Policy.

If you wish to exercise your statutory right of withdrawal or return an eligible product, please review the Return and Refund Policy before sending the product back.

We recommend contacting us first at:

support@hcmck.shop

so that we can provide the relevant return instructions.

Do not send a return to an address other than the return address provided or confirmed by us for your return.

19. International and Cross-Border Delivery

Some orders may involve cross-border transportation depending on the location from which an order is fulfilled and the customer's delivery destination.

Delivery times may therefore vary depending on the route, carrier, and fulfillment location.

Where any taxes, duties, fees, or other charges apply, information will be provided as required by applicable law.

20. Events Outside Our Reasonable Control

Delivery may occasionally be affected by events outside our reasonable control, including:

  • severe weather;

  • natural disasters;

  • transportation interruptions;

  • strikes;

  • carrier disruptions;

  • governmental measures;

  • major technical outages; or

  • other exceptional circumstances.

Where such circumstances occur, we will take reasonable steps to minimize delays and keep affected customers appropriately informed.

Your mandatory statutory consumer rights remain unaffected.

21. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • shipping methods;

  • carrier arrangements;

  • delivery regions;

  • Store operations; or

  • applicable legal requirements.

The latest version will be published on hcmck.shop with an updated "Last Updated" date.

Changes will not retroactively reduce mandatory rights relating to orders already placed.

22. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or replace mandatory rights available to consumers under German or European Union consumer protection law.

If any provision of this Shipping Policy conflicts with mandatory applicable consumer law, the mandatory statutory provision will prevail.

23. Contact Information

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Erik Hvid
Nørremarkvej 10, Nr. Rind
8832 Skals
Denmark

Website: hcmck.shop
Email: support@hcmck.shop
Telephone: +45 53355670
Company Registration Number: 46615891