Shipping and Delivery Policy

Last Updated: October 5, 2026

This Shipping & Delivery Policy applies to orders placed through gavere.shop, operated by PINK LADY LIMITED.

We aim to provide customers with clear and transparent information regarding shipping destinations, order processing, estimated delivery times, and shipping costs.

1. Shipping Destination and Delivery Time

We currently offer delivery to Italy.

Shipping Destination (Country/Region)	Handling Time	Transit Time	Shipping Cost
Italy (IT)	1–2 Business Days	5–7 Business Days	Free Shipping (€0.00)

Handling time refers to the time required to process and prepare your order for shipment.

Transit time refers to the estimated period between dispatch and delivery.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, public holidays, weather conditions, high shipping volumes, or other logistical circumstances.

2. Order Processing

Orders are generally processed within 1–2 business days.

Once your order has been processed and dispatched, you may receive a shipping confirmation email containing relevant shipment information.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Shipping Costs

We currently provide free standard shipping (€0.00) for eligible orders delivered to Italy.

Unless otherwise clearly stated before you complete your purchase, no separate standard shipping fee will be charged.

Any applicable shipping costs will be clearly displayed before you complete your order.

Customers will not be charged an undisclosed standard shipping fee after an order has been placed.

4. Estimated Transit Time

The estimated transit time for standard delivery to Italy is 5–7 business days after the order has been dispatched.

This transit time does not include the 1–2 business days required for order processing.

Therefore, the estimated total time from placing an order to delivery is generally 6–9 business days, consisting of:

Handling time: 1–2 business days
Transit time: 5–7 business days

These delivery periods are estimates and are not guaranteed delivery dates unless a specific binding delivery date has been expressly agreed.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available for the shipment.

You may use the tracking information or tracking link provided in the shipping confirmation email to check the status of your delivery.

Tracking information may take some time to become active after the order has been handed over to the shipping provider.

6. Shipping Carriers

Orders may be delivered by different shipping or logistics providers depending on the destination, product, warehouse, and availability of delivery services.

Where available, relevant carrier and tracking information will be provided after dispatch.

Customers generally cannot select a specific shipping carrier unless such an option is expressly provided during checkout.

7. Customs, Duties and Taxes

Prices displayed on our Website include applicable taxes where required.

For orders delivered to customers in Italy, any applicable taxes, duties, or other charges will be handled in accordance with applicable law and the information presented during the ordering process.

Customers will not be charged undisclosed shipping fees by gavere.shop after completing their order.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your:

Full name
Street address
House or building number
Postal code
City
Contact information

are entered correctly before completing your order.

If you discover an error in your delivery information after placing an order, please contact us as soon as possible at:

support@gavere.shop

We will make reasonable efforts to assist you, but we cannot guarantee that a delivery address can be changed after an order has already been dispatched.

9. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances outside our reasonable control.

Such circumstances may include:

Carrier or logistics delays
Public holidays
Severe weather conditions
High shipping volumes
Incorrect or incomplete delivery information
Transportation disruptions
Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us at:

support@gavere.shop

We will review the available shipment information and provide reasonable assistance.

Your mandatory statutory consumer rights regarding delayed or failed delivery remain unaffected.

10. Undeliverable Orders

An order may be returned or considered undeliverable if, for example:

The delivery address is incorrect or incomplete
The recipient cannot be reached where contact is necessary for delivery
Delivery cannot be completed after reasonable delivery attempts
The shipment is refused

If your order cannot be delivered, please contact us at:

support@gavere.shop

We will review the circumstances and the available options.

Any further action relating to an undeliverable order will be handled in accordance with applicable consumer rights and the circumstances of the order.

11. Damaged, Missing, or Incorrect Deliveries

If your order arrives damaged, incomplete, or materially different from what you ordered, please contact us as soon as possible at:

support@gavere.shop

Please provide:

Your order number
A description of the issue
Photographs or videos where reasonably helpful

We will review the matter and provide an appropriate solution in accordance with applicable consumer protection requirements.

Depending on the circumstances, an appropriate solution may include repair, replacement, refund, or another remedy required by applicable law.

Your statutory rights regarding defective or non-conforming goods remain unaffected.

12. Cash on Delivery

Cash on Delivery ("COD") is available only for orders and delivery locations where this payment method is expressly offered during checkout.

Where Cash on Delivery is available, payment is generally collected when the order is delivered.

Availability of Cash on Delivery may depend on the delivery location, order, or shipping service.

If Cash on Delivery is not displayed as an available payment option during checkout, it is not available for that particular order.

13. Contact for Shipping Inquiries

If you have questions regarding shipping, tracking, delivery, or a delayed order, please contact us:

PINK LADY LIMITED
136 Pembertons Rd
Sefton 7477
New Zealand

Postal Code: 7477
Company Number: 2339315
Authorized Representative: Keren Elizabeth BEACH
Telephone: +64 77773079
Email: support@gavere.shop
Website: gavere.shop