Return & Refund Policy

Last Updated: October 5, 2026

This Return & Refund Policy applies to orders placed through gavere.shop, operated by PINK LADY LIMITED.

We aim to provide our customers with clear and transparent information regarding their rights and the procedures for returns and refunds.

1. 14-Day Right of Withdrawal

If you are a consumer in Italy or another Member State of the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason, unless a statutory exception applies.

The withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, receives the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

Please contact us at:

Email: support@gavere.shop

Where possible, please provide the following information:

Full name
Order number
Email address used for the order
Product or products you wish to return
A clear statement that you wish to withdraw from the purchase

You are not required to provide a reason when exercising your statutory right of withdrawal.

2. Returning the Goods

After informing us of your withdrawal, you must return the goods within 14 days.

Unless our customer service team provides you with a different return address, please send returns to:

PINK LADY LIMITED
136 Pembertons Rd
Sefton 7477
New Zealand

Postal Code: 7477

We recommend contacting us at support@gavere.shop before returning the goods so that we can provide you with the appropriate return information.

When exercising the statutory right of withdrawal, customers generally bear the direct cost of returning the goods unless the goods were damaged, defective, incorrectly delivered, or we have expressly agreed to cover the return shipping costs.

Our standard shipping to customers is free unless otherwise stated before the order is completed.

3. Condition of Returned Products

You may inspect and handle the goods to the extent necessary to determine their nature, characteristics, and functionality.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for such inspection.

Where possible, please return the goods together with:

Original packaging
Accessories
User manuals
Included parts
Other items originally supplied with the product

The absence of the original packaging alone does not automatically result in the loss of statutory consumer rights.

4. Refunds

After receiving your notice of withdrawal, we will process the refund in accordance with applicable legal requirements.

A refund will generally be made within 14 days from the date on which we are informed of your decision to withdraw.

However, we may withhold the refund until:

We have received the returned goods; or
You have provided evidence that the goods have been returned,

whichever occurs first.

Where legally required, the refund will include payments made for the returned goods and the cost of the least expensive standard delivery method offered.

As we generally provide free standard shipping, there is normally no originally paid standard shipping charge to refund.

5. Cash on Delivery Orders

Cash on Delivery (COD) is available only for orders and delivery locations where this payment method is expressly offered during checkout.

Because Cash on Delivery payments generally cannot be refunded to the original payment method, refunds may be issued by bank transfer or another refund method mutually agreed with the customer.

For a Cash on Delivery order, our customer service team may ask you to provide the information necessary to process the refund once the refund has been approved.

We will not request information that is not necessary for processing the refund.

6. Damaged, Defective, or Incorrectly Delivered Products

If you receive a product that:

Was damaged during transportation
Is defective
Materially differs from your order
Was delivered incorrectly
Is missing essential parts

please contact us as soon as possible at:

support@gavere.shop

Please provide your order number and, where helpful, photos or videos showing the issue.

For defective, damaged, or incorrectly delivered goods, we will provide an appropriate solution in accordance with applicable legal requirements.

Depending on the circumstances, this may include:

Repair
Replacement
Refund
Reimbursement of reasonable return shipping costs

Your statutory rights relating to defective or non-conforming goods remain unaffected.

7. Goods Excluded From the Right of Withdrawal

The statutory right of withdrawal may be excluded for certain products where a corresponding legal exception applies.

These may include, for example:

Goods made to the customer's specifications or clearly personalized
Goods that are liable to deteriorate or expire rapidly
Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery
Other goods excluded from the right of withdrawal under applicable consumer law

Such exceptions will only be applied where legally permitted.

8. Exchanges

If you would like to exchange an item, please contact us at:

support@gavere.shop

Depending on the circumstances, you may be required to return the original item and place a new order.

Your statutory rights relating to defective or incorrectly delivered products remain unaffected.

9. Undeliverable or Refused Cash on Delivery Orders

If a Cash on Delivery order cannot be delivered because of an incorrect or incomplete delivery address, or if delivery is repeatedly refused, please contact us if you still wish to receive the order.

Any measures relating to undeliverable orders will be handled in accordance with applicable consumer rights.

10. Model Withdrawal Form

You may use the following statement to exercise your right of withdrawal. However, use of this exact form is not mandatory.

Withdrawal Statement

To:

PINK LADY LIMITED
Email: support@gavere.shop

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Order Number: _______________________

Product(s): _________________________

Ordered On: _________________________

Received On: ________________________

Customer Name: _____________________

Customer Address: ___________________

Date: _______________________________

You may send your withdrawal statement electronically to support@gavere.shop.

11. Contact Information

If you have questions regarding returns, refunds, exchanges, or your right of withdrawal, please contact us:

PINK LADY LIMITED
136 Pembertons Rd
Sefton 7477
New Zealand

Postal Code: 7477
Company Number: 2339315
Authorized Representative: Keren Elizabeth BEACH
Telephone: +64 77773079
Email: support@gavere.shop
Website: gavere.shop