Last Updated: October 5, 2026
These Terms of Use and Terms of Service ("Terms") govern the use of gavere.shop and purchases made through our online store.
The Website is operated by:
PINK LADY LIMITED
136 Pembertons Rd
Sefton 7477
New Zealand
Postal Code: 7477
Company Number: 2339315
Authorized Representative: Keren Elizabeth BEACH
Telephone: +64 77773079
Email: support@gavere.shop
Website: gavere.shop
In these Terms, the terms "we", "us", and "our" refer to PINK LADY LIMITED.
By visiting our Website, placing an order, or using our services, you agree to these Terms, subject to any mandatory statutory rights available to you under applicable consumer protection laws.
1. Scope
These Terms apply to all users of gavere.shop, including visitors and customers.
If you are a consumer habitually residing in Italy or another country within the European Economic Area ("EEA"), these Terms are not intended to exclude, restrict, or replace any mandatory consumer rights available to you under applicable Italian or European law.
2. Online Store
We operate an online store through which customers can view and purchase products.
When placing an order, you must provide complete, accurate, and up-to-date information.
You may not use our Website or products for unlawful or fraudulent purposes or in violation of applicable laws.
We may reject or cancel orders where permitted by law, including where:
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A product is unavailable
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Pricing or product information contains an obvious error
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There is reasonable suspicion of fraud or misuse
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Delivery to the specified location is not possible
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We are legally prohibited from completing the transaction
If we cancel an order for which payment has already been received, any refundable amount will be returned in accordance with applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our Website are accurate.
Minor variations in color or appearance may occur due to factors including screen settings, lighting, manufacturing, or product photography.
Such minor variations do not affect any statutory rights you may have where goods do not conform to the contract.
Product availability may change.
We may modify or discontinue products to the extent permitted by law.
4. Prices
The price applicable to your order will be displayed before you complete your purchase.
The price displayed during checkout will generally be the price applicable to the relevant transaction, subject to the correction of obvious pricing errors where legally permitted.
Applicable taxes or other charges will be displayed or included as required by law.
We may change product prices. Price changes will not affect orders that have already been validly accepted.
5. Free Standard Shipping
We currently offer free standard shipping for eligible orders placed through gavere.shop.
Unless expressly stated otherwise before purchase, no separate standard shipping fee will be charged.
Delivery times displayed on our Website are estimates unless a binding delivery date has expressly been agreed.
Information regarding processing times, delivery times, and delivery areas can be found in our Shipping and Delivery Policy.
If your order is significantly delayed, please contact us at:
Your statutory rights regarding delayed or failed delivery remain unaffected.
6. Cash on Delivery
Cash on Delivery ("COD") is available only for orders and delivery locations where this payment method is expressly displayed during checkout.
For Cash on Delivery orders, payment is generally collected upon delivery of the goods.
Customers must provide accurate contact and delivery information so that orders can be delivered properly.
Where necessary for delivery, we or the shipping provider may contact you to confirm delivery information.
If a Cash on Delivery order cannot be delivered because of a materially incorrect or incomplete address or for other delivery-related reasons, please contact us if you still wish to receive the order.
This provision does not restrict your statutory right of withdrawal or any other mandatory consumer rights.
7. Orders and Formation of Contract
By submitting an order through our Website, you make an offer to purchase the selected products subject to these Terms.
Receipt of an automated order confirmation does not necessarily mean that your order has been finally accepted unless expressly stated otherwise.
A binding purchase contract is formed when we accept your order, for example through an express order acceptance, shipping confirmation, or another clear statement of acceptance.
We may contact you if additional information is required to process your order.
8. Consumer Right of Withdrawal
If you are a consumer in Italy or another country within the European Union or EEA, you generally have a statutory 14-day right of withdrawal for distance contracts, subject to exceptions permitted by law.
For purchases of goods, the withdrawal period generally begins on the day on which you or a third party designated by you, other than the carrier, receives the goods.
You do not need to provide a reason when exercising your statutory right of withdrawal.
To exercise your right of withdrawal, please contact us at:
Please clearly inform us that you wish to withdraw from the contract.
Further information regarding returns, withdrawal, and refunds can be found in our Return & Refund Policy.
Your statutory right of withdrawal is not restricted by these Terms.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy and applicable legal requirements.
If you validly exercise your statutory right of withdrawal, your refund will be processed within the period required by applicable law.
Where legally permitted, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first.
For Cash on Delivery orders, refunds may, for example, be issued by bank transfer or another mutually agreed method because the original Cash on Delivery payment may not support an electronic refund to the same payment method.
10. Defective or Non-Conforming Products
Products supplied through our Website are subject to applicable statutory warranty and conformity rights.
If a product is defective, damaged, incorrectly delivered, or otherwise does not conform to the contract, please contact:
Please provide your order information and a description of the issue.
Photos or videos may be requested where reasonably necessary to assess the issue.
Depending on the circumstances and applicable law, you may be entitled to remedies including:
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Repair
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Replacement
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Price reduction
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Refund
These Terms do not exclude or restrict statutory rights relating to defective or non-conforming goods.
11. Accuracy of Customer Information
When placing an order, you must provide accurate information, including:
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Your full name
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Your delivery address
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Your contact details
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Your email address
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Your telephone number where required for delivery
Please review your information before completing your order.
If you discover an error after placing your order, please contact support@gavere.shop as soon as possible.
After an order has been shipped, we cannot guarantee that delivery information can still be changed.
12. Website Availability
We make reasonable efforts to keep our Website properly available and functioning.
However, we cannot guarantee uninterrupted or error-free availability at all times.
The Website may be temporarily unavailable due to circumstances including:
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Maintenance
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Technical issues
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Security updates
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Network interruptions
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Third-party service interruptions
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Events outside our reasonable control
Where permitted by law, we may modify, temporarily suspend, or discontinue parts of the Website.
13. Intellectual Property
Unless otherwise stated, content on gavere.shop, including text, graphics, Website design, product presentations, logos, icons, and other proprietary content, is protected by applicable intellectual property laws.
You may use the Website for personal and lawful shopping purposes.
Without appropriate authorization, you may not:
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Copy or reproduce protected Website content for commercial purposes
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Republish protected content
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Sell or commercially exploit Website content
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Obtain unauthorized access to Website systems
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Use automated methods to interfere with Website operation
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Use the Website in violation of applicable laws
Third-party trademarks and other intellectual property remain the property of their respective rights holders.
14. Prohibited Uses
You may not use our Website:
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For unlawful or fraudulent activities
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To infringe the rights of others
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To provide false or misleading information
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To distribute malicious software or harmful code
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To interfere with Website security or operation
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To attempt unauthorized access to systems or customer data
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To unlawfully collect personal data
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To impersonate another person
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To fraudulently misuse promotions, discounts, or ordering systems
We may restrict access to the Website where necessary to prevent unlawful activities, fraud, security risks, or misuse.
15. Third-Party Services
Our Website may use third-party services that are necessary or useful for operating our online store, including:
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Shopify
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Hosting and technical service providers
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Shipping and logistics providers
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Cash on Delivery service providers, where used
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Customer service providers
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Payment service providers, where used
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Analytics and marketing services, where legally permitted
Use of certain third-party services may also be subject to the terms and privacy policies of the relevant provider.
Information regarding the processing of personal data can be found in our Privacy Policy.
16. Third-Party Links
Our Website may contain links to third-party websites.
These websites are operated independently from us.
We are not responsible for the content, availability, security, terms, or privacy practices of third-party websites.
Please review the applicable terms and privacy information before using third-party services or providing personal data.
17. Privacy and Personal Data
The collection and processing of personal data through our Website is governed by our Privacy Policy.
We process personal data in accordance with applicable data protection laws, including the GDPR where applicable.
For privacy-related questions, please contact:
18. Liability
These Terms do not exclude or limit liability where such exclusion or limitation would be prohibited by law.
In particular, these Terms are not intended to exclude or restrict mandatory statutory liability, including liability relating to:
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Intentional misconduct
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Gross negligence where liability may not lawfully be excluded
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Death or personal injury where caused by legally attributable fault
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Fraudulent concealment
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Mandatory product liability
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Violation of mandatory consumer rights
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Any other liability that cannot legally be excluded or restricted
For consumers in Italy or other EEA countries, mandatory statutory liability rights remain unaffected.
19. Responsibility for Unlawful Use
Where permitted by law, users who unlawfully use our Website or infringe the rights of third parties may be responsible for damages directly resulting from such unlawful conduct.
This provision does not impose liability on consumers beyond what is permitted by law.
20. Severability
If any provision of these Terms is invalid, unlawful, or unenforceable, it will be applied to the maximum extent legally permitted or, where necessary, treated as severed.
The remaining provisions will remain effective to the extent permitted by law.
21. No Waiver of Consumer Rights
Our failure to exercise a contractual right does not constitute a waiver of that right.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights.
Where these Terms conflict with mandatory consumer law, mandatory consumer law will prevail.
22. Applicable Law
These Terms and contracts entered into through our Website are governed by the applicable law.
If you are a consumer habitually residing in Italy or another EEA country, no choice of law or other provision in these Terms will deprive you of the protection of mandatory consumer protection provisions applicable in your country of residence.
Your right to bring claims before a court having jurisdiction under applicable consumer law remains unaffected.
23. Changes to These Terms
We may update these Terms from time to time, including due to:
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Changes to our services
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Operational changes
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Changes in applicable laws
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Regulatory requirements
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Security or technical requirements
For a purchase, the version of these Terms in effect at the time of the relevant order will generally apply.
The current version will be published on this page with an updated date.
24. Entire Agreement
These Terms, together with our:
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Privacy Policy
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Return & Refund Policy
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Shipping and Delivery Policy
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Other policies and information expressly incorporated into the ordering process
constitute the terms applicable to the use of our Website and purchases through gavere.shop, subject to mandatory legal requirements.
25. Contact Information
If you have questions regarding these Terms of Use and Terms of Service, please contact:
PINK LADY LIMITED
136 Pembertons Rd
Sefton 7477
New Zealand
Postal Code: 7477
Company Number: 2339315
Authorized Representative: Keren Elizabeth BEACH
Telephone: +64 77773079
Email: support@gavere.shop
Website: gavere.shop
We handle customer enquiries in accordance with applicable consumer protection and data protection requirements.