Frequently Asked Questions (FAQ)

Last Updated: October 5, 2026

1. How long does shipping take?

We currently offer delivery to Italy.

Orders are generally processed within 1–2 business days.

After your order has been dispatched, the estimated transit time for delivery to Italy is generally 5–7 business days.

Therefore, the estimated total time from placing an order to delivery is generally 6–9 business days.

We currently provide free standard shipping (€0.00) for eligible orders delivered to Italy, unless otherwise clearly stated before the order is completed.

Delivery times are estimates and may vary due to circumstances outside our reasonable control.

For more information about shipping and delivery, please refer to our Shipping & Delivery Policy.

2. What payment methods are accepted?

The payment methods currently available for your order will be displayed during checkout.

For eligible orders and delivery locations, Cash on Delivery (COD) is available. When Cash on Delivery is selected, payment is generally collected in connection with the delivery of the order.

Only the payment methods displayed during checkout before the order is completed are available for that particular order.

If Cash on Delivery is not displayed as an available payment option during checkout, it is not available for that particular order.

3. How can I track my order?

Once your order has been shipped and tracking is available, you will receive a shipping confirmation email containing the relevant tracking information.

You may use the tracking information or tracking link provided in the shipping confirmation email to check the status of your delivery.

Tracking information may take some time to become active after the order has been handed over to the shipping provider.

4. What is your return policy?

Consumers in Italy generally have a 14-day statutory right of withdrawal for distance purchases, subject to applicable legal exceptions.

The withdrawal period for goods generally begins on the day on which you or a third party designated by you, other than the carrier, receives the goods.

You do not need to provide a reason when exercising your statutory right of withdrawal.

For detailed information regarding returns, withdrawal conditions, return procedures, and refunds, please refer to our Return & Refund Policy.

5. How can I contact customer service?

You can contact our customer support team through our Contact page or by using the contact details below:

Email: support@gavere.shop
Telephone: +64 77773079

If your inquiry relates to an existing order, please provide your order number so that we can assist you more efficiently.

For additional company and contact information, please refer to our Legal Notice / Company Information page.