Contact

If you have questions about your order, shipping, delivery, returns, refunds, our products, or customer service, you can contact us using the information below.

Our customer service team will be happy to assist you.

Customer Service

You may contact us regarding:

Order status
Shipping and delivery
Returns and refunds
Product information
Damaged or incorrectly delivered products
Payment questions
General customer service inquiries

Please contact us by email at:

support@gavere.shop

or by telephone at:

+64 77773079

If your inquiry relates to an existing order, please provide your order number so that we can assist you more efficiently.

Shipping

We currently offer delivery to Italy.

For eligible orders placed through gavere.shop, we offer free standard shipping (€0.00) unless otherwise clearly stated before the order is completed.

Orders are generally processed within 1–2 business days.

The estimated transit time for deliveries to Italy is 5–7 business days after the order has been dispatched.

Delivery times are estimates and may vary due to circumstances outside our reasonable control.

For further information regarding shipping destinations, handling times, and delivery times, please refer to our Shipping & Delivery Policy.

Payment

The payment methods available for your order will be displayed during checkout.

Cash on Delivery ("COD") is available only for orders and delivery locations where this payment method is expressly offered during checkout.

If Cash on Delivery is not displayed as an available payment option during checkout, it is not available for that particular order.

Returns and Refunds

If you would like to request a return or refund or exercise your statutory right of withdrawal, please contact us at:

support@gavere.shop

Please provide your name, order number, and a brief description of your request.

For further information, please refer to our Return & Refund Policy.

Online Store Operator

gavere.shop is operated by:

PINK LADY LIMITED
136 Pembertons Rd
Sefton 7477
New Zealand

Company Number: 2339315
Authorized Representative: Keren Elizabeth BEACH
Telephone: +64 77773079
Email: support@gavere.shop
Website: gavere.shop